If you are a chaser of offers, promotions, discounts... we are not for you.

We don't make counter-offers, we don't do Black Friday and we don't give discounts to newcomers that we don't give to the usual ones.

We clearly show the best price we can offer you.

We do not know what the other companies offer apart from fibre and mobile.

At ib-red we focus on offering the highest quality fibre and mobile possible, at the best possible price to maintain that quality.

And we like to offer it with a close treatment.

The megabytes are symmetrical, so the upload megabytes are the same as the contracted download megabytes.

If you want to know more about what the upload and download megabytes mean, fill in the form and we will explain to you, without any strange words or confusion.

Fill in the form and we will call you back. We will ask you for contact details and the contract holder.

After that, we will arrange a day to come to your home to install the fibre and configure the wifi router.

Not for you, but for us. We offer it for free and without permanence because, after years of offering the service, we have noticed that customers stay with us for a long time. But that's your choice, we don't have permanence, so you choose how long you want fibre optic.

Yes, the router goes in. You don't have to pay for it. We will leave it installed and configured with the password you specify on the day of installation.

The day you decide to leave, you will have to return it. You can bring it to one of our offices or send it from a post office (we will pay the postage costs).

It is a latest generation router with WIFI 6 and mesh technology so that the coverage reaches more areas of your home.

In addition, it also has 4 gigabit LAN ports to connect wired devices so you can enjoy the full speed of fibre.

It is a powerful internet connection and serves for all this and much more.

You send us an email from your registered email address and in a few days the change will be effective. In addition, you can always call us if you prefer to communicate person to person.

We hope you will stay with us as long as possible, as most of our customers do.

However, if you decide to leave, we make it easy for you. We want you to stay because you're happy, not because you have to.

So the day you decide to cancel your contract is very simple. You send an email requesting cancellation and we will call you to confirm. Or you can also call us by phone to request it.

It is that simple.

No, it is not obligatory. But if you are interested, this service is included free of charge. Unlimited calls to national mobiles and landlines free of charge (with an ethical use of the phone, around 3.000 minutes per month).

You can keep your current landline number or we can provide you with a new one.

Yes, you can contract mobile lines without fibre optic. For example, we have:

Mobile line 20 Gb ➡️ 9,9€/month

Think about it and if you're interested, leave us your phone number in the form. We will call you and we will speak with you and you will find the best option for you.

Yes, it is possible. And whether you want to keep your number or get a new number, the process is the same.

You need a new SIM card which you can pick up at our offices or we can send to your home.

Once you have the card, let us know and within 48 working hours the portability is done. The change from one SIM to another is done in the early hours of the morning, so you won't be out of line during the day.

You already enjoy an ib-red mobile line!

A great question we should ask to all our suppliers.

You can contact my technical support colleagues by phone or email directly. You state the reason for the call and a manager will contact you. We talk person to person, directly.

Technical support hours are Monday to Friday from 9:00 to 21:00 and Saturdays, Sundays and holidays from 9:00 to 19:00. Outside these hours you can send us your query and we will call you first thing in the morning.