Yes. Our internet connections have a continuity period of 9 months, unless specified otherwise in the rate conditions.
- Individuals
- Preguntas Frecuentes
Ib-red preguntas frecuentes
Sal de dudas
Hemos recopilado las preguntas más habituales que nos suelen hacer en ib-red. Y si tienes alguna duda que no aparece, háznosla. Estamos encantados de resolverla.
Preguntas fecuentes
Resolvemos las dudas más comunes sobre nuestros productos y servicios.
Internet
The setup time is short. It is normally around 8 days. However, in the high season, the period may be slightly longer.
In the first place, IB-RED technicians place in the ceiling or rooftop of the home a receiving antenna with low visual impact. This is a white box of a size similar to a piece of paper (24×20 cm). Then, the cable is introduced which comes out of the receiver installed inside the home or business and is connected to the Wi-Fi router or directly to your computer.
The antenna is the property of IB-RED. Renting and maintaining it is included in the monthly quota of each client. If you no longer want to receive service, a date must be scheduled to pick up the antenna.
No. It is not mandatory, however, we have this service for 1€ per month. Check conditions at www.ibred.es/en/landline/
All routers are compatible with IB-RED, except for those from other operators that are intentionally encrypted to make them incompatible. Consult our technical team too see if you can use what you already have. If you don’t have a compatible router, we can install one and configure it for 35€ VAT included.
Not at all, all our Internet products have a flat rate. There is no download limit. You can use the connection as much as you like without reducing the speed or increasing your bill, not like what happens with mobile connections or satellite internet.
For an optimum use of your internet connection, we recommend a maximum of 7 devices connected at the same time.
Yes. It has a price of 14€/month, VAT included.
Holiday internet
This is a very simple installation. In the first place, IB-RED technicians place in the ceiling or rooftop of the home a receiving antenna with low visual impact. This is a white box of a size similar to a piece of paper (24×20 cm). Then, the cable is introduced which comes out of the receiver installed inside the home or business and is connected to the Wi-Fi router or directly to your computer.
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Payment is made by direct debit within five days of registration. Cash is not allowed.
Yes, split payment is allowed in two installments.
Yes. Whenever you want.
Yes. It has a price of 14€/month, VAT included.
You can use a neutral, non-codified router or acquire one that IB-RED offers for 35€, VAT included.
With our holiday plan, you choose when you start to enjoy your internet connection. You choose on what date you want to start and, therefore, on what date your 6 months of connection ends. To connect, disconnect or reconnect your holiday connection, call 971 53 08 09, always letting us know 2 days in advance.
Community Internet
This is a joint installation that makes it more cost-effective, but every neighbour has a router and an individual line.
The basic rate starts at a download speed of 4 Megas. However, the download and upload speed depends on the geographical location of the community and their bandwidth needs. There is no download limit, and the speed is not reduced after downloading a maximum amount of data.
No. You can use a neutral, non-codified router or acquire one that IB-RED offers for 35€, VAT included.
The IB-RED network is meant to and capable of discriminating between the transfer of traffic. In order to ensure an equal distribution of bandwidth, a queuing tree is made according to the types of traffic with maximums and minimums guaranteed.
Yes. It has a price of 14€/month, VAT included.
Fibre optic
No. Fibre Optics is not subject to any contract or continuity period.
Fibre Optic offers symmetric connections with the same number of upload and download capacity. For example, when contracting the 600 Megas package you will get 600 Megas for uploading and 600 for downloading.
No. It is not mandatory, however, we have this service for 1€ per month. Check conditions at www.ibred.es/en/landline/
The WiFi router is free and is included in any of the Llubí Fibre Optic.
Our products do not have a download limit. The customer may use the connection however they want without a reduction in speed or an increase in their bill, as is the case with mobile or satellite connections.
We recommend 100 Megas for regular Internet users and videogame fans.
If you wish to download digital content faster or you don’t want any issues when streaming videos or films, 600 Megas is for you.
The 1000 Megas symmetrical connection is for more demanding users, large families and SmartTV users. Get the most out of your Internet connection with this rate.
Yes. It has a price of 14€/month, VAT included.
Fibra óptica indirecta
Indirect fibre is the fibre that telecommunications companies offer in specific locations where we do not yet have our own fibre deployed.
This indirect fibre comes from a wholesaler. The agreement with the fibre wholesaler allows us to manage our dealings with customers, so we maintain the proximity we offer at ib-red because we are a 100% local company.
This way we can continue to "treat you well": direct contact, dedicated attention, a 971 contact telephone number, you talk to residents in the Balearic Islands, no bureaucracy, clear prices...
ib-red's own fibre optic is increasingly available in more and more towns and cities, but we offer fibre from another wholesaler where we have not yet deployed our own fibre.
Indirect fibre has two options:
- Without permanence with registration and installation of 100€ (vat included)
- With a 12-month permanence without registration and installation, i.e. €0 (FREE)
It is not possible to have a landline with indirect fibre optic, so it does not include calls. However, you can contract some of our mobile tariffs.
The router is included, it is free of charge. At the end of the contract it must be returned.
With indirect fibre it is not possible to contract Static IP.
It will depend on the technical feasibility of each domicile.
El trato es directamente con ib-red. Si tienes cualquier consulta debes contactar via telefónica, presencia o email con nuestro servicio de atención al cliente. Esto facilita todos los tramites ya que damos un trato de proximidad con nuestro plan de bientratar (ver plan debientratar).
Nuestro producto no tiene límite de descarga. Como cliente puedes hacer uso de la conexión tanto como desees sin que se reduzca la velocidad, ni se incremente la factura.
Mobile
- To activate the Internet on your mobile call 971 53 08 03 or follow these instructions, depending on the operating system of your device.
- Apple/iOS: Download the manual here
- Android: Download the manual Android = 5 Android <5 / Android >= 5
- Windows Phone: Download the manual here
- BlackBerry: Download the manual here
- Symbian: Download the manual here
- International calls rates
- Roaming Rates
*International destinations :
EUROPE: Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Sweden, United Kingdom.
AMERICAS: USA, El Salvador, Cayman Islands, Montserrat, Bolivia, Bahamas, Guatemala, Canada, Panama, Netherlands Antilles, Paraguay, Honduras, Ecuador, Mexico, Colombia, Argentina, French Guiana, Costa Rica, Martinique, Dominican Republic, Venezuela, Bermuda, US Virgin Islands and Puerto Rico.
ASIA: Kuwait, Kazakhstan, Taiwan, Japan, Bahrain, Macao, Uzbekistan, Indonesia, Vietnam, Iran, Laos, Mongolia, Bangladesh, Cambodia, Christmas Island, Cocos Islands, Malaysia, Brunei, Hong Kong, India, China, Thailand and Singapore.
AFRICA: Sudan, Zambia, Uganda, Burundi, Tanzania, Namibia, Kenya, Egypt, Mauritius, South Africa, Nigeria, Angola, Malawi, Reunion, Comoros Mayotte.
Fijo
With IB-RED, you do not need to hire a telephone line because our technology, unlike other operators, does not require a telephone connection to work.
An IP telephone has the same sound quality and works in the same way as analogue telephones that we all know. The only difference is that the IP telephony does not need a telephone cable but rather it operates via internet. You should know that if there is a power outage, you will not have internet and, as a result, the same would happen with your telephone line.
No. You can continue using the telephone you have at home. Although if you want, we have digital telephones for 54€, VAT included.
Yes. IB-RED will be in charge of handling portability. The deadline will depend on the current operator, but typically it takes around 15 days.
It is billed per seconds. Calls between IB-RED telephones are free. Calls to national fixed lines 0.02€/min and national mobile phones 0.114€/min. Other rates available on the IB-RED website.
Calls are billed on the 1st of each month. For example, in the invoice of May 1, calls between March 23 and April 22 will be included.
There is no call set-up.
No, Land line does not have a continuity period. You can withdraw from this service whenever you want.
No. IP telephony does not permit the use of fax machines. However, there is e-fax and electronic fax on the internet that are the same in effect to a traditional fax machine.
Activate voicemail —> *92
Deactivate Voicemail —> #92
Access Voicemail —>*99
Activate call forwarding —> 72*Number to be forwarded
Deactivate redirection —> #72
Devices
None of the current IB-RED rates includes the Wi-Fi router. All routers are compatible with IB-RED, except for those from other operators that are intentionally encrypted to make them incompatible. Consult our technical team if you can use what you already have.
If you don’t have a compatible router, we can install one and configure it for 35€ VAT included.
The range of the Wi-Fi router will depend on the characteristics of the place where it is installed. If the signal is not strong enough, we have other devices to extend the signal or redirect it.
Atención al cliente
You can sign up at IB-RED by calling us at 971 53 08 03 or by sending us an email at info@ibred.es indicating your name, telephone number and address. You can also use the form that you will find on the Contact page. Once your coverage has been checked, you choose the product that best suits your needs.
In a few days, you will receive a call from our technical coordinator to establish the day and time of installation. Once the antenna is installed, you must fill out the client contract and from that moment on, you’ll be a IB-RED client.
On the Coverage page, you’ll find a map where you can select the exact place where your address is located. Fill out the form with your data and we will analyse what the best connectivity option is for your dwelling.
You can send us an email, fill out a form, call us or visit our offices in Pollença, Manacor, Ibiza and Menorca.
Visit the Contact page to consult where the closest office is and find out the telephone number/email of the department you wish to contact.
You have 5 working days before we issue the first invoice. If you see that your connection is not working properly, please contact us and we will solve the problem. This way you can check that everything is working correctly before we charge the first invoice.
As a general rule, instalments are not allowed. If the client requests it, the administration department must give it the go-ahead.
Sign up + Installation and additional devices, if needed, will be billed between 3 and 10 days after installation.
Monthly payments are charged to the month due on the first day of each month. The first instalment will be proportional to the days since the service was contracted.
For example, if the service is requested on August 12 and the installation takes place on the 17th, the amount of the Sign up + Installation will be invoiced between the 22nd and 27th, and on September 1st you will pay the first monthly payment (the amount corresponding to the 16 days used).. This is all via automatic bank transfer. Starting from that moment, you will be charged on day 1 of every month in the monthly quota corresponding to the previous month.
Yes. Call us at 971 53 08 03 or send us an email to study your case.
In order to cancell our services please send an email to bajas@ibred.es with the photo of your DNI, NIE or passport and your complete name, disconnection date and the reason of the cancellation.
Technical Support
If you are without internet access, disconnect the POE for 10 seconds and then reconnect it to the electrical current.
If you still do not have access, contact us by calling 971 53 08 03 or by sending us an email at sat@ibred.es You can consult our technical support hours at Contact.
The maximum amount of time to resolve problems is 48 hours although the majority of them are resolved in less than 24 hours.
If you need to open ports, call us on 971 53 08 03 or send an e-mail to puertos@ibred.es with the name of the person or company on the contract.
Why ib-red?
IB-RED in 2013 launched the first and only fixed 4G network on the Balearic Islands. This technology allows us to offer a fixed internet connection at a higher speed, without a download limit and with wide geographical coverage.
With our internet connection, you can load pages almost immediately, enjoy streamed movies without waiting or cuts, upload photos to social networks quickly, play online with ease thanks to a very low ping and have high-quality videoconferences All this and much more, thanks to the IB-RED 4G network the 4G network of the Balearic Islands.
The products marketed with IB-RED 4G technology, unlike 4G mobile, do not have a download limit. They have a flat internet connection rate that allows you to have up to a maximum of 7 devices connected at the same time.
If you are closing an important deal and after a phrase, you need to wait a few seconds to listen to the response or the voice cuts out constantly, you’ll probably end up losing your nerves. If you are far away from home and speaking with your children on Skype and you see their camera movements are slow or the sound does not match up with the image, you will not enjoy the conversation.
Thanks to the IB-RED ping, the low latency period of around 30ms, our connection is ideal for holding videoconferences fluidly and without cuts.
The IB-RED internet connection has a very low ping of around 30ms, which is perfect for using and enjoying games online.