1. ib-red technicians install a low-visual impact reception antenna on the roof of the house. This is a white box of a size similar to a piece of paper (24x20 cm).
   
   
2. They bring the cable from the receiver into the house.
   
   
3. They connect the cable to a Wifi router or directly to your computer.

No tenemos periodo de prueba. Hemos realizado más de 25.000 conexiones a internet en las Islas Baleares desde 2007 y conocemos el terreno, por lo que sabemos donde el servicio se va a poder prestar con garantías y donde no.

Sí tenemos un periodo de adaptación, no pasamos la primera factura hasta los 5 días de la instalación para que puedas, así, comprobar que todo funciona correctamente.

Los productos de 7 y 20 megas de bajada cuentan con una subida de 2 megas. En cambio el producto de 30 mega de bajada dispone de 4 megas de subida.

There is the option of contracting extra upload megabytes for 5€/month. If you want to know more about the upload and download of internet connections, please ask us.

No. It is not mandatory, however, we have this service for 1€ per month. Check conditions at https://www.ibred.es/en/landline/

All routers are compatible with IB-RED, except for those from other operators that are intentionally encrypted to make them incompatible.

Ask our technical team if you can use the one you already have. If you do not have a compatible router, we can install and configure one for you for 35€ VAT included.

Tenemos servicio de asistencia telefónica de lunes a viernes de 9:00 a 21:00 horas ininterrumpidamente, y los sábados, domingos y festivos de 9:00 a 14:00 y de 16:00 a 19:00.

And, according to the latest statistics, the average time to resolve incidents in homes is 24 hours. We’re always trying to reduce times.

The helpline is a local 971 number, while the whole ib-red team lives on the Balearic Islands and therefore knows the region well.