1. ib-red technicians install a low-visual impact reception antenna on the roof of the house. This is a white box of a size similar to a piece of paper (24x20 cm).
   
   
2. They introduce the wire coming out of the receiver inside the property.
   
   
3. They connect the wire to a Wi-Fi router or directly to your computer.

We don't offer a trial period. Having completed over 25,000 Internet connections around the Balearic Islands since 2007, we know the terrain and which are the areas where service can be guaranteed.

If there is an adaptation period, we won't issue the first invoice until 5 days after installation, allowing you to check everything is working correctly.

The 7 and 20 mega download products have 2 mega uploads. The 30-mega download product, on the other hand, has 4 mega uploads.

There is an option to take out extra megas for 5 euros per month. Contact us for further details on Internet connection uploads and downloads.

No. It is not mandatory, however, we have this service for 1€ per month. Check conditions at www.ibred.es/en/landline/

All routers are compatible with IB-RED, except for those from other operators that are intentionally encrypted to make them incompatible.

Consult our technical team too see if you can use what you already have. If you don’t have a compatible router, we can install one and configure it for 35€ VAT included.

We have a telephone helpline from 9 am to 9 pm Monday to Friday, and on saturdays, Sundays and holidays from 9 am to 2 pm and then 4 pm to 7 pm.

And, according to the latest statistics, the average time to resolve incidents in homes is 24 hours. We’re always trying to reduce times.

The helpline is a local 971 number, while the whole ib-red team lives on the Balearic Islands and therefore knows the region well.